Thrive Appointment Cancellation

We understand last-minute emergencies pop-up.  We’d love for you to keep your appointment; and not have to pay for a service you are unable to receive.  However, if you are unable to make your scheduled appointment, please contact us as soon as possible to reschedule. Call and let us know you are unable to attend your appointment.  Any appointments cancelled less than 24 hours from appointment time will be charged 50% of the appointment fee.  All cancellations within 12 hours, or no shows, will be charged 100% of the appointment fee.  We reserve the right to discontinue scheduling appointments with clients who no show 2 times, or continuously cancel with less than 24-hours’ notice.

How is the Cancellation Fee Applied?

When you register with our online scheduling program, you will sign a waiver and be required to enter your credit card number.  This number is kept in a secure location and we will not be able to access it.  When you arrive for your appointment, you are “checked in.”  If you do not arrive for your appointment the system automatically assesses the fee to your credit card.
If you reschedule less than 24 hours prior to your appointment, you will be assessed a fee for 50% of the cost of your missed appointment; if you do not show up for your appointment, a 100% fee will be charged to your credit card. We would hate for you to pay for services you are not receiving.  Please give us enough notice to accommodate any changes.

Should I Give A Tip/Gratuity?

All treatments are a personalized beauty service; therefore, gratuities are given at your discretion. If you are interested in learning more about gratuity, please see www.money.cnn.com/pf/features/lists/tipping.

Questions? Feel Free To Ask!

adminAppointment Cancellation