We understand last-minute emergencies pop-up. We’d love for you to keep your appointment; and not have to pay for a service you are unable to receive. However, if you are unable to make your scheduled appointment, please contact us as soon as possible to reschedule. Call and let us know you are unable to attend your appointment. If you “no call – no show”, we reserve the right to charge 100% of the appointment cost. All cancellations within 12 hours, or no shows, will be charged 100% of the appointment fee. We reserve the right to discontinue scheduling appointments with clients who “no show” 2 times, or continuously cancel with less than 24-hours’ notice.